Frequently Asked Questions
All ac77 Q&A in one place
VIP program, account management, deposits, and cricket betting — whatever questions you have about using ac77, you will find all the answers here in English.
It is natural to have questions at every step on the ac77 platform, from getting started to making a withdrawal. This page provides detailed answers on VIP membership, account security, deposit rules via bKash and Nagad, and the basics of cricket betting. If you cannot find the answer to your question, contact our 24/7 live chat or email.
Q&A Categories
VIP Program
ac77 has four VIP levels in total — Bronze, Silver, Gold, and Platinum. Bronze members receive up to 0.2% cashback per week. That increases to 0.4% at Silver, 0.6% at Gold, and up to 0.8% weekly cashback at the highest Platinum level. The higher the level, the greater the benefits.
If you keep playing regularly and stay active on the platform, your VIP level can increase automatically. The more time you spend on ac77 and the more games you participate in, the faster you can reach the next level. Contact us on live chat for updates on level changes.
Platinum is ac77's highest VIP level. In addition to up to 0.8% weekly cashback, members at this level receive priority support, faster withdrawal processing, and early access to exclusive promotional offers. They can also communicate directly with a dedicated personal account manager.
Weekly cashback is added to your ac77 account balance at a set time each week. The cashback amount depends on your current VIP level — ranging from 0.2% at Bronze to 0.8% at Platinum. Cashback is credited directly to your balance; no separate claim is needed.
Gold offers up to 0.6% and Platinum offers up to 0.8% weekly cashback. Beyond that, Platinum members also enjoy faster withdrawals, exclusive offers, and dedicated support that are not fully available at the Gold level. Reaching Platinum makes the experience much more personalised.
Account Questions
To update your personal details, log in to your ac77 account and go to "Account Settings" or the profile section. If you cannot edit them there, contact our 24/7 live chat or email us at [email protected]. Some information may be requested to verify your identity.
It is important to use a strong password on ac77. Your account stays secure when your password has at least 8 characters and includes uppercase and lowercase letters, numbers, and a special character (such as @, #, !). Never use your date of birth or an easily guessable sequence of numbers.
Click the "Forgot password?" link on the login page and send a password reset request using your registered email or phone number. If you run into trouble with this process, contact our live chat support — they will assist you in Bengali.
Yes, you can log in to ac77 from any device — just enter your username and password. When logging in from a new device, a verification code may be sent for security purposes. It is good practice to log out after every session and to avoid using the "Remember password" option on public devices.
Changing your username after account creation is generally limited. However, if you need to change it for a specific reason, email [email protected] or speak with us on live chat. Assistance will be provided based on the merits of the request.
Deposit Questions
First, log in to your ac77 account and go to the "Deposit" section. Select bKash and send the amount to the designated bKash number. Enter the transaction number (TrxID) in the form to confirm the deposit. The minimum deposit amount is just ৳100. If the correct number and amount are provided, the balance is credited quickly.
The minimum deposit amount is the same across all payment methods on ac77 — bKash, Nagad, and Rocket — at just ৳100. You can get started with this small amount, and on your first deposit there is an opportunity to receive a 100% bonus of up to ৳5,000.
ac77 does not charge any deposit fees of its own. However, bKash, Nagad, or Rocket may apply their own transaction charges as set by the respective mobile banking app. Check your mobile wallet's fee policy before making a deposit.
In some cases, credits may take a little time due to network delays. Wait a few minutes and refresh the page. If it is still not resolved, take the transaction number (TrxID) from your bKash or Nagad SMS and share it directly on live chat — our support team will resolve the issue quickly.
Depositing via Nagad is just as straightforward as with bKash. Log in to your account, select Nagad from the deposit page, send the amount to the designated number, and confirm with the transaction number. The minimum deposit is ৳100, and there are no ac77 deposit fees.
Cricket Betting
Reading decimal odds is quite simple. Say a team's odds are 2.50. That means if you place a ৳100 bet and win, your total return will be ৳250 (including your stake), giving you a profit of ৳150. The higher the odds, the lower the chance of winning — but the bigger the reward. Odds below 1.00 are not generally available.
If a match ends with no result or is cancelled due to rain or another reason, the bet amount for that match is generally refunded. However, some specific markets may be settled based on partial play. Check ac77's terms and conditions for specific rules, or ask on live chat.
ac77 has a wide range of cricket markets. You can find markets such as match winner (who will win), toss winner, total runs (over/under), first wicket to fall, top run scorer, and who will hit the first six of an innings. For example, you can bet on the "total sixes" market in a Bangladesh vs India match.
Yes, ac77 offers live in-play betting. You can place bets at real-time changing odds while the match is ongoing. For instance, when a team is at 50 runs for 2 wickets, you get the opportunity to place a new bet based on the situation at that moment. Quick decision-making skills come in handy for in-play betting.
Yes, you can bet on BPL (Bangladesh Premier League) and international tournaments such as IPL, T20 World Cup, and ICC Champions Trophy in the same way. The number and variety of markets are generally even greater for major tournaments. Betting on familiar Bangladeshi teams in BPL is particularly appealing to many players.
Still have questions?
If you could not find the answer to your question on this page, no need to worry — ac77's support team is ready to help in both Bengali and English, seven days a week, twenty-four hours a day.
Live Chat: 24/7 instant support
Email: [email protected]
Support is available in both Bengali and English